Question 1

How fast can I schedule a medical visit?

Accepted Answer

We coordinate the appointment with the hospital on your behalf. Available dates depend on the hospital and the department, and the hospital confirms the date. Tell us your travel window and we will work within it.

Question 2

What is included in a full body screening?

Accepted Answer

The executive checkup includes 3T MRI (brain, spine, abdomen), low-dose CT, an 80+ marker blood panel, cardiac assessment, ultrasound of major organs, and tumor marker screening.

Question 3

When will I get my results?

Accepted Answer

The hospital that performs your screening tells you when each report will be ready. Timing varies by package and by test, so we do not quote a turnaround in advance.

Question 4

What is China's 30-day unilateral visa-free policy?

Accepted Answer

Nationals of countries covered by China's unilateral visa-free policy may enter without a visa for eligible stays of up to 30 days. Eligibility and permitted purposes can change. Check the latest guidance on the [National Immigration Administration website](https://www.nia.gov.cn/) before travel.

Question 5

How does the 240-hour (10-day) visa-free transit policy work?

Accepted Answer

Eligible travelers transiting through China to a third country or region may enter through 65 designated ports across 24 province-level regions and stay in the permitted areas for up to 240 hours (10 days). Eligibility, port coverage, and permitted areas can change. Check the latest guidance on the [National Immigration Administration website](https://www.nia.gov.cn/) before travel.

Question 6

What does the concierge service include?

Accepted Answer

Concierge support can include airport pickup, local navigation, appointment coordination, and bedside translation so your medical journey is smooth and stress-free.

Question 7

Do I need a Chinese bank account to pay?

Accepted Answer

No. You can use an international credit or debit card (Visa, Mastercard, AmEx, JCB, etc.) directly with Alipay or WeChat Pay after verification.

Question 8

How do I pay for my medical package?

Accepted Answer

After selecting your package, we send a QR code via email or WhatsApp. You scan it in Alipay or WeChat Pay to complete payment securely.

Question 9

What are the payment limits?

Accepted Answer

After passport verification, you can pay up to $5,000 per transaction and up to $50,000 annually using Alipay or WeChat Pay.

Question 10

Are there transaction fees?

Accepted Answer

Alipay fees are determined by your card issuer. WeChat Pay transactions above ¥200 incur a 3% fee, which is not recoverable in refunds.

Question 11

What does the service fee cover?

Accepted Answer

Your fee covers the service scope shown at checkout and the coordination work and deliverables confirmed for your order. Delivery is complete when those agreed items have been provided. If a duplicate charge occurs or a technical failure prevents the order from being created, contact us so we can investigate and correct the payment record.

Question 12

What specialized care is available?

Accepted Answer

Specialized care includes dentistry, ophthalmology (LASIK/SMILE/ICL), medical aesthetics, and orthopedics with high-volume specialists.

Question 13

What TCM programs are offered?

Accepted Answer

TCM programs include pain management, dermatology, a 3-day reset program, and women’s health support using acupuncture, herbal therapy, and personalized diagnosis.

Question 14

What is the Green Channel coordination service?

Accepted Answer

Green Channel is our coordination service for organizing medical requests, gathering required case information, and communicating appointment options provided by medical institutions.

Bibliotheks-FAQs