Question 1

How fast can I schedule a medical visit?

Accepted Answer

The site highlights short wait times, including an average wait of about 24 hours for many services and same-day results for screenings. We coordinate scheduling to avoid long waitlists.

Question 2

What is included in a full body screening?

Accepted Answer

The executive checkup includes 3T MRI (brain, spine, abdomen), low-dose CT, an 80+ marker blood panel, cardiac assessment, ultrasound of major organs, and tumor marker screening.

Question 3

Are results delivered the same day?

Accepted Answer

Yes. The site notes that many health screenings deliver results the same day, with typical completion in hours rather than weeks.

Question 4

What is the 15/30-day visa-free policy?

Accepted Answer

Citizens of many countries can enter China without a visa for 15 days (some 30 days). We provide guidance only and recommend verifying the latest policy with your local embassy.

Question 5

How does the 144-hour visa-free transit work?

Accepted Answer

If you transit through China to a third country or region, you may qualify for a 144-hour (6-day) visa-free stay. We can help you plan around the eligible ports and rules.

Question 6

What does the concierge service include?

Accepted Answer

Concierge support can include airport pickup, local navigation, appointment coordination, and bedside translation so your medical journey is smooth and stress-free.

Question 7

Do I need a Chinese bank account to pay?

Accepted Answer

No. You can use an international credit or debit card (Visa, Mastercard, AmEx, JCB, etc.) directly with Alipay or WeChat Pay after verification.

Question 8

How do I pay for my medical package?

Accepted Answer

After selecting your package, we send a QR code via email or WhatsApp. You scan it in Alipay or WeChat Pay to complete payment securely.

Question 9

What are the payment limits?

Accepted Answer

After passport verification, you can pay up to $5,000 per transaction and up to $50,000 annually using Alipay or WeChat Pay.

Question 10

Are there transaction fees?

Accepted Answer

Alipay fees are determined by your card issuer. WeChat Pay transactions above ¥200 incur a 3% fee, which is not recoverable in refunds.

Question 11

Can I get a refund if needed?

Accepted Answer

Yes. Refunds are issued to the original payment method, net of non-recoverable processing fees. Please review the Terms for details.

Question 12

What specialized care is available?

Accepted Answer

Specialized care includes dentistry, ophthalmology (LASIK/SMILE/ICL), medical aesthetics, and orthopedics with high-volume specialists and shorter wait times.

Question 13

What TCM programs are offered?

Accepted Answer

TCM programs include pain management, dermatology, a 3-day reset program, and women’s health support using acupuncture, herbal therapy, and personalized diagnosis.

Question 14

What is Green Channel access?

Accepted Answer

The site describes Green Channel access as priority entry to elite medical institutions, reducing friction and delays for international patients.

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